Contact & Support
Have questions about DineFlow, your account, or table setups? Reach us through the channels below.
We're Here to Help
Whether you're exploring DineFlow for the first time, working through an onboarding setup, or running into a technical issue during a dinner service — our team is reachable through multiple channels. We aim to respond to all messages within 12 hours on business days.
Contact Channels
Customer Support Email
harsh@techtrendgo.com
General queries, billing, and account help
WhatsApp Business Chat
+91 8777469721
Fastest response for onboarding or urgent issues
Sales & Partnerships
+91 8777469721
Enterprise pricing, chains, and hotel enquiries
Business Operations Office
BKC Finance Hub, Mumbai 400051
By appointment only — no walk-ins
Send a Direct Message
Use this form to send us a structured message. Select the topic that best matches your question so we can route it to the right team quickly.
PDF, PNG, JPG, or CSV. Max 10MB. Useful for menu uploads or screenshot bug reports.
Common Support Questions
How quickly do you respond to support messages?
Email queries are responded to within 12 business hours. WhatsApp messages are typically answered within 1–3 hours during business hours (Mon–Sat, 10 AM–7 PM IST). Enterprise partners have a dedicated SLA response window.
Do you offer live phone support?
Yes, but only for Sales and Partnerships enquiries. Our support team primarily operates via email and WhatsApp to maintain response quality and traceability. Phone calls for technical support are available on the Premium plan by appointment.
Can your team help me migrate my existing paper menu?
Yes. Our onboarding team can manually format and upload your menu from a PDF or Word document into your DineFlow profile. This is a paid service (see our add-ons on the Pricing page). Submit an enquiry to get started.
Office Hours & Availability
Monday – Friday
9:00 AM – 8:00 PM IST
Full support team available
Saturday
10:00 AM – 5:00 PM IST
Reduced team, email preferred
Sunday & Holidays
Closed
Urgent issues via WhatsApp only
Ready to deploy digital QR menus?
Request a demo setup, we will configure the tables for you.